Shipping Policy
Effective Date: 09/01/2025
At Austra Bridal ALterations, we aim to deliver your order quickly and securely. Please review our shipping policy below:
1. Processing Time
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Orders are processed within 1-2 business days after payment is received.
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Custom or special-order dresses may require additional processing time, which will be communicated at the time of purchase.
2. Shipping Methods & Delivery
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We ship via USPS, UPS, FedEx.
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Standard shipping within the U.S. typically takes 4 business days. Expedited options may be available at checkout.
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Shipping times are estimates and may vary due to carrier delays or other factors beyond our control.
3. Shipping Costs
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Shipping costs are calculated at checkout based on the order total, weight, and destination.
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4. International Shipping
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We currently [do / do not] offer international shipping. If offered, customers are responsible for customs duties, taxes, and fees.
5. Order Tracking
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Once your order has shipped, you will receive an email with tracking details so you can monitor delivery progress.
6. Lost, Damaged, or Delayed Shipments
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We are not responsible for packages lost or delayed by the carrier after shipment.
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If your package arrives damaged, please contact us within 2 business days with photos of the damage so we can assist.
7. Contact Us
For questions regarding shipping, please contact us:
Austra Bridal Alterations
1596 Monroe Ave Rochester, NY 14618
585-317-4624